HBO Max TV Sign In Not Working | Here Is How to Fix It

HBO Max TV is an American premium cable and satellite television channel featuring uncensored versions of HBO Original series and films and exclusive first-run movies from overseas. Each movie premieres in its uncut form, with audio commentary and unique features such as deleted scenes available in the special features section. HBO Max TV is still new, with much potential for growth and improvement. But, for now, it doesn’t work for everyone. The system is just not set up to support the millions of people who want to use it. On the bright side, if you’re having issues with the HBO Max TV sign in not working, here are some steps you can take to fix the problem.

HBO Max TV Sign In Not Working

Time Warner Inc. owns HBO Max and is available on the Time Warner Cable and FiOS TV/Internet services in the USA. HBO Max TV uses instant on WiFi streaming technology to distribute live channels via WiFi. HBO Max TV is compatible with Firefox and IE browsers. HBO Max is the new streaming service from HBO. It has a wealth of high-quality content, and the prices are affordable too. That’s why it’s been so popular since its launch.

HBO Max TV Sign In Not Working | How To Fix It?

HBO Max Movie Streaming Service is just like Netflix with an enormous collection of original content. The only difference is that you cannot download shows or movies for offline viewing. HBO Max is available on most devices that support the Apple TV, Amazon Fire TV, and Android devices. But you must use a working cable connection instead of a Wi-Fi network so your devices can pick up the HBO Max signal.


Recently, many users have complained that the HBO Max TV sign in is not working. The site displays an error message when you log in with your HBO Max credentials. The problem may be related to a technical issue on the network side of things rather than at HBO Max. To fix this issue, you will need to contact their Technical Support Team for assistance by providing them with your email address and phone number.Some users have also reported that they could sign in normally to the site, but there was no Redeem PIN field on the login page. Most users experienced this problem with their HBO Max account and found that logging in using only their email address fixed it for them.

But if you have tried connecting to the app store and HBO Max account but can still not watch any shows, don’t worry. We have all the possible solutions to fix your device’s HBO Max sign-in problem.

If you play Pokemon Go and you are not able to take screenshots then you must read this guide – Snapshots Not Working Pokemon Go

How to Fix HBO Max TV sign in not working

There is a problem with HBO Max TV sign in not working, which prevents you from watching the content you paid for. The solution to this problem is to follow the below steps to help fix the issue. Read on to learn more about fixes and see if any of them work for your situation.

  • Update HBO Max app 

HBO Max step 1

  • Restart your web browser 

hbo step 2

  • Deactivate firewall security software  

hbo step 3

  • Log in to your account on another device (i.e., laptop) and try logging in from there 

hbo step 4

  • Close out the HBO Max app and open it again
  • Reset your TV or clear input settings if possible (i.e., turn off your TV and turn it back on, unplug from your cable box, or move your cable box to a different input on the TV)

hbo step 6

  • Perform hardware check-ups as you suspect it may be an issue with something in or connected to the TV (i.e., reset your cable box or set-top box, look for updates on its software, restart your router)
  • Try to log in to and enter the account info

hbo step 8

  • Try to sign in with another device (i.e., laptop or PC) on which you can see the HBO Max apps and attempt to log in using that IP address

hbo step 9

Additional Tips

  • The first thing you should do when you are experiencing problems with your TV provider is, update your software, hardware, and device drivers
  • Reset your Roku device or upgrade to the latest operating system 
  • It is worth checking that your Roku device is connected to your wireless network. While HBO Max is one of the channels available on your ROKU device, you cannot play it unless you have an active internet connection 
  • Ensure your Roku is connected via a wireless network or at least within range of a strong signal for wired internet (via Ethernet cable)
  • When updating your software, hardware, and device drivers, it is imperative to ensure that each one is updated to the latest version available
  • You may uninstall and reinstall all your software on your computer or mobile device

FAQs | HBO Max TV Sign In Not Working

What is HBO Max?

HBO Max is the newest TV streaming in the movie streaming giant’s line-up of services, offering many high-quality content from other providers on top of HBO shows and movies.

Is HBO Max worth it?

That depends on what kind of thing you want from your streaming service. If you want it for the quality of HBO shows, the answer is yes; if you want more obscure content, not so much.

Do I need an HBO subscription to watch HBO Max on Chromecast?

No. You don’t need an HBO subscription to watch/stream with Chromecast. However, if you subscribe, you can use your existing subscription credentials to sign into Chromecast and access your favorite HBO shows and movies.

What are the benefits of signing in to HBO Max?

You get access to all your favorite HBO shows and movies. All of them! You can sign in using your existing cable or satellite subscription credentials for a more personalized experience.


The HBO app is available across various devices, but because it’s one of the biggest subscription services, there are always reports of problems. Undoubtedly, it is frustrating for anyone who wants to enjoy their favorite shows on HBO. You could have prevented these problems had only there been a little more research, planning, forethought, and customer feedback or just plain consideration for the customers. These problems are not easy to overcome and require much time to fix. We hope HBO Max TV does something about these problems soon because they are a significant annoyance for its customers.

One of the biggest problems people face when signing into HBO Max is the lack of internet access. Once you sign in, your internet connection becomes non-existent. There are ways to fix this problem, though they take time. If you are still experiencing issues with your subscription account, you need to contact HBO Max Customer Service.

Leave a Comment