How to Fix Xfinity Beta App Not Working? (Guide)

The Xfinity Beta App is a new application from Comcast that allows you to test new features and apps before they roll out to the general public. And best of all, it’s absolutely free! If you like having cutting-edge technology access, this is for you! The app previews and evaluates new products before they roll out to the general public. Although it has so many features, people are unsatisfied with the product and have complained about their Xfinity Beta App not working.

Why Is Xfinity Beta App Not Working?

The Xfinity Beta App isn’t working on your phone? The same issue could happen with several other apps requiring an active internet connection. These include Netflix or Amazon Prime Video, Skype, and many others. This is because you are connecting to the internet via your wireless provider’s mobile connection, which they prioritize over WiFi connections even though it might not be as fast. Hence, you may experience issues like failure to connect to the internet for your app or a failure to download updates.

These problems can also occur if you don’t have an internet connection at all and are using WiFi instead. If you are one of the many customers that have found themselves experiencing the Xfinity Beta App not working in recent days, this post is for you. Here’s what we’ve been able to find out about the beta app and how to fix it.

Xfinity Beta App Not Working | How To Get It Running Again?

Xfinity beta app not working is a common issue that many users have reported. Here, let’s find out the causes and solutions to fix this problem. It is intended for use in troubleshooting this issue. The Xfinity Beta app will not work due to an unknown error when attempting to log in and access Video on Demand content on your device. 

Xfinity Beta App

If you are one of the many users who already downloaded and installed the new Xfinity beta app on your device, but when you started up the app and tried to use it, you encountered some issues with the Xfinity beta app, not working. All kinds of errors pop up immediately after opening. Most of these errors are related to either connection or login problems.

Despite all the issues, you must try opening up the Xfinity beta app at least once or twice a day if nothing works for you. If you do this every now and then, chances are that you will solve your problem.

How To Fix Xfinity Beta App Not Working?

Step 1: Restart your device

Step 2: Verify that you are running the latest version

XBA step 2

Step 3: Uninstall and reinstall the Xfinity Beta app

xba step 3

Step 4: Update your profile in Settings to ensure it is correct. The error message will reference this if you are having trouble accessing content on your device from the Xfinity Beta App

Step 5: Verify that your device is on a supported wireless network

XBA Step 5

Step 6: Verify that you have access to the Video on Demand content on your Xfinity account from the Xfinity Beta App and verify the channel selection. If all three options are available, open the Xfinity Beta App on your device and log in. You may need to refresh or restart your device to take effect.

XBA step 6

There are other ways to solve this issue as well. You can follow the steps below:

Step 1: Update your Xfinity TV app. Go to the App store or play store on your respective device and update the Xfinity beta app. The updated version may have solved the problem of logging in. 

Xfinity beta app tv

Step 2: Restart your device, including the cable box and modem/router, if you can access both apps without issue.

If you have access to a different outlet on your cable modem, try connecting to that outlet. To do this, turn off your main cable modem and power cycle the one you connected to ahead of time.

About the Xfinity Beta App

  • Xfinity Beta is an app that brings a lot of features to the user that wasn’t previously available on a conventional X1 platform.  
  • The app will access live TV and on-demand content from all providers, not just Rogers ones. It offers access to streaming apps such as Netflix, You Now, and Craved. It also has parental controls and other exclusive content unavailable on the regular X1 platform.  
  • Access to tons of content will make the app extremely useful for users who aren’t bound by the restrictions offered by conventional set-top boxes. 
  • The app only comes with a few video channels at this time, but once more channels are added in the coming weeks, the app will continue to grow in usefulness.

Also read: HBO Max TV Sign In Not Working | Here Is How to Fix It

FAQs | Xfinity Beta App Not Working

Xfinity Beta App not Working on Roku?

Usually, this issue is caused by too many apps installed on your device that are running simultaneously. To fix this issue:

  1. Try to clear up some room on your device by removing some of the many apps you have installed. You can do this by either uninstalling them or moving the app to another storage device.
  2. Once you have done that, attempt to re-download the Xfinity beta app again. If all else fails, try a different television and reconnect it to your router.
  3. Ensure your Internet connection does not have any other apps running over it.

Is there a way I can try out the new Xfinity Beta app features?

The new Xfinity Beta app is available for both iPad and Android devices. Users can download the new Xfinity Stream Beta app from the App store or Google Play.

What should I do if I’m having trouble downloading the beta app?

If you cannot download the Xfinity Beta app, first make sure you are using a compatible device or browser. If that doesn’t work, try logging out and then back into your account. If the problem persists, please get in touch with Customer Support online.

How do I get access to my account info?

You need to accept or log in with your email and create a password for your account to use the Xfinity Beta App. Once you’ve done this, you will be able to see your information in the settings of the Xfinity Beta App on your device.


The most likely reason for this issue is a possible network error that occurred during your session with Xfinity beta app. With various packages to choose from, it’s easy to find an Xfinity plan that best suits your needs. The network error later caused this error message and difficulty logging in.

If you cannot get the Xfinity beta app to work, delete your current Comcast connection and try the Xfinity beta app again. It will take some time for your account to be reinstated, but it should work now. So, if you’re looking for a quick answer to a question or problem related to your Xfinity service, try using their self-help forums instead.

Leave a Comment